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ExpressPi New Vendor Support

Onboarding Support

    • New vendors will be assisted by the team to  Vendor Dashboard management, document verification, up to product listing.

Incubation Journey (exclusive to verified vendors)

    • Support to guide the vendors; to educate and groom them as a growing vendor through an incubation program. Incubation Program is a 4-8 weeks period program that provides training and support to vendors to drive higher sales with the maximized marketing tools, and educational streams and webinars with the TPG team.

Vendor Dashboard

    • Have an overview of your store’s overall performance and get access to powerful features of the marketplace that help and support the vendors organize their products, keep track of orders, and interact w/ their customers.

Marketplace’s Educational Hub

    • Read articles, join courses and watch tutorials for free to grow and boost your store.

Seller Support System

    • Chat support that assists the vendors with their questions and inquiries about the marketplace.

Fast & Secured Seller Payments 

Vendor Guidelines

1. Register as a Vendor 

    • Visit expresspi.com to sign up as a vendor. Click on register and select I am a vendor.
    • To complete the registration, fill in the mandatory details that will be asked including the First Name, Last Name, Shop Name, Shop URL, and Phone Number. Make sure to tick I have read and agree to terms and conditions and choose I am a vendor.
    • You will be redirected to my account. Go to Vendor Dashboard, Settings, and choose Verification to start verifying your ID and address.

2. Document Submission

    • Once you have requested verification of your identity, Expresspi will be sending you an email to verify your vendor application. 
    • You will be required to submit your business documents (to authenticate your legality as a vendor) and pass the interview with an Expresspi representative before you can completely register as an official vendor of expresspi and be eligible to sell your products inside the marketplace.
    • If you failed to pass the interview, your registration will be void and your store will be automatically deleted.

3. Training Session

    • Expresspi provides free initial training or support to help you start your journey as an Expresspi vendor. You can read articles, join courses, and watch tutorials for free to grow and boost your store.
    • Expresspi will be assisting you from Vendor Dashboard management to product listing. 

4. Create Your Product Listing

    • To begin selling, you will be required to upload your products to your store. But take note of the items that are prohibited and restricted inside the marketplace such as drugs, stolen goods, weapons, and etc. 
    • Uploading prohibited and restricted items will lead to product deletion and banning of your store.
    • To upload your products, click Products and Add New Product. Upload your product images, fill in the product name, price, category, tags, brand, and some short description about your product.  Click Create Product. To add more products, select Create & Add New.

5. Manage Your Store

    • Vendor Dashboard allows you to manage your store. You can have an overview of your store’s overall performance, manage your product listings, monitor your orders, and interact with both buyers and support.

6. Ship Products

    • When you finally receive an order from your product listings, you have to schedule it for delivery within 5-7 business days.
    • Pack your item and schedule it for pick up or drop off to the nearest courier branch.
    • Monitor your item until it reaches your customer.

7. Receive Payments

    • Payments for your purchased products will be credited to your wallet after order completion.
    • Vendor fees will be automatically deducted from your payment collections upon withdrawal.

How To Use Store Support

  • To allow a vendor’s customers to send product-related queries and issues, the vendor needs to enable the support button display on his store page.

    1. To do this, navigate to Vendor Dashboard → Settings → Store.

    At the very bottom of the page, you will get two new fields:

    • Enable Support: You need to check the box for using store support feature.
    • Support Button Text: You can modify the store support button text from here.

    After configuring, click on the Update Settings button.

  •  

  • When the admin enables Store Support module, a Support menu will also appear in the vendor’s dashboard.

    To view this, go to Vendor Dashboard→Support.

  • After clicking on the Support menu, vendors will get to:

    • View all their tickets under All Tickets.
    • Filter them by Open Tickets and Closed Tickets.
    • View Status and Title of each ticket, Customer’s name, Date when the ticket was created and also the Topic/order number.
    • Close or Re-open a ticket directly from the Actions column with or without responding to the ticket. This action can be done from all 3 tabs – All Tickets, Open Tickets, and Close Tickets.
  • To respond to a customer’s ticket, just click on  the Topic or Title. This will open up a new page.

    From here you [the vendor] can write your reply to your client in the given box.

    You can also change the status of the ticket using the drop-down

  • Vendors can add as many replies as they want. And customers can also reply to vendor’s responses.

    After adding a reply, vendors can view the entire conversationadd more replies, or choose to close the ticket if they want.

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